Workstation Hardware & Software

In an effort to more effectively provide service and support to the campus, Information Technology has developed standards for hardware and software. These guidelines will help insure the best support possible and improve the overall quality of support to the campus.

New IT Equipment Purchases

If you are interested in purchasing a piece of equipment for your department, please fill out the IT Certification Form (Seawolf ID required). Please also review the list of Equipment Requiring Certification.

Software Purchasing information can be found on the How To Purchase Adobe or Select Micrososft Software (Seawolf ID required).





About Support Standards

IT Hardware and Software Support Standards define support levels for different types of computer platforms, operating systems and software applications that are in use around campus. IT can provide excellent service to people whose computers adhere to these standards. IT has found that most of the problems that people experience with non-standard computers are related to a few factors.

Aging Computers

Older computers very often do not have the ability to run current operating systems and applications properly. Further, the user's computing needs are beyond the technological ability of the aging computers.

Operating System Incompatibilities

When a computer's operating system is upgraded repeatedly without cleaning up pieces of old operating systems the computer can experience problems caused by incompatibilities between old and new parts of the operating system.

Aging Applications

Out of date applications often have problems coexisting with new software, operating systems, or computer hardware.

Mystery Files

Many people on campus have "hand-me-down" computers. These have been passed on with many of the previous users' applications, system software, personal data and preference files. Most users aren't sure what can and can not be safely deleted, so the files remain or get moved to a storage folder. These files can eventually cause incompatibility problems with newer software.

This is where the standards come in. If users adhere to a basic set of standards in hardware and software many of these problems are avoided completely. Used in conjunction with procedures IT has established for workstation setup and maintenance, it is faster and easier for IT to fix problems when they do occur, and the overall downtime users experience is reduced.

Further, using the new standards, IT personnel can focus their training and procedural development on supported equipment and software, thereby improving the quality of service IT provides the campus for supported hardware and software.

This is a list of software installed on standard Staff workstations delivered by IT.

Macintosh OS X (10.8.5)

  • Microsoft Office 2011 -includes Word, Excel, PowerPoint & Outlook
  • Java
  • Flash
  • Safari
  • Quicktime
  • Silverlight
  • Adobe Acrobat Pro
  • McAfee Enterprise Antivirus
  • OSX Mail
  • Flip4Mac
  • Stuffit Expander
  • iLife 11: iPhoto, iDVD, iMovie, iWeb, GarageBand

Windows 7 Enterprise

  • Microsoft Office 2010 -includes Access, Word, Excel, PowerPoint & Outlook
  • Java
  • Flash
  • Internet Explorer
  • Axis Media Control
  • Silverlight
  • Adobe Acrobat Pro
  • Media Player
  • System Center Endpoint Projection

This is a list of software installed on standard Faculty workstations delivered by IT.

Macintosh OS X (10.8.5)

  • Microsoft Office 2011 -includes Word, Excel, PowerPoint & Outlook
  • iLife 11
  • Adobe Acrobat
  • Adobe Creative Cloud Full Suite
  • Safari
  • Firefox
  • Chrome
  • Snagit
  • Camtasia
  • Blackboard Collaborate Launcher
  • Flip 4 Mac
  • Stuffit Expander
  • SSU Power Point Template

Windows 7 Enterprise

  • Microsoft Office 2010 -includes Access, Word, Excel, PowerPoint & Outlook
  • Adobe Acrobat
  • Adobe Creative Cloud Full Suite
  • Internet Explorer
  • Firefox
  • Chrome
  • Snagit
  • Camtasia
  • Blackboard Colloborate Launcher
  • SSU Power Point Template

There are many applications in use on this campus and to try to list every one would be a mammoth undertaking, therefore, you will typically find only the most commonly used software applications on the IT support list. If you do not see a software title on the IT support list it may be assumed that the title is not supported by IT.

The IT Software/Hardware Support Review Committee will meet several times a year to review the support list and to make appropriate additions and changes. If a department or group is using a particular application that is not currently on the IT Software/Hardware Support list they may wish to have IT consider support for that application. A request for review of that application may be made by sending email to Robin Marshall, requesting review. If the review committee determines that the application is one that IT is capable of supporting, it will be included on the support list and the requestor will be asked to provide IT with one or more copies of the software to facilitate support of the application.

Hardware Support

Recommended
IT has determined that this hardware platform will give the user the best performance and compatibility with common software in use on this campus. IT is capable of offering hardware support on these systems for those departments and offices eligible for support.
Supported
Computers in this category are eligible for hardware support although the systems may not be ideal performers for the end-user. It is possible the user may have problems running some software because of a lack of sufficient memory or disk space and overall performance may be lower because of processor speed and type. IT is able to offer support to all eligible departments and offices for computers in this category.
Unsupported
Computer hardware platforms in this category are not supported in any form and the use of this equipment is strongly discouraged. IT does not maintain, repair, or otherwise support computers or computer hardware at this level.

Software Support

Required
This must be installed on your desktop computer in order to receive support from Information Technology.
Recommended
This software has been identified as being the most compatible with campus computing resources. In most cases, IT Help Desk staff will be able to provide technical support for supported users questions/problems, and can install (or help install) and configure these titles.
Supported
In most cases, IT is able to assist users with installing and configuring these titles and can provide some limited troubleshooting and/or advice to supported users.
Unsupported
IT does not install, configure, troubleshoot, repair or provide instruction for these titles. Those using these titles must obtain support from other sources.
Discouraged or Prohibited
This software should not be installed/used on campus desktop computers. These titles have serious bugs and/or conflicts with other campus computing resources. IT does not provide any support for these titles. In some cases these titles will be deleted if found on SSU-owned campus computers. Additionally, installation or use of this software may nullify IT's support obligations for that desktop computer.
 

Computer Platforms (Hardware)

Recommended Model CPU Minimum RAM Minimum Disk Size Video CD/DVD Drive
13" MacBook Pro 2.5GHz dual-core Intel Core i5 4 GB 500 GB Built-in SuperDrive 8x
21.5" IMac 2.7GHz quad-core Intel Core i5 8 GB 1 TB NVIDA GeForce GT 640M w/512Mb Built-in
Recommended Model CPU Minimum RAM Minimum Disk Size Video CD/DVD Drive Camera/Mic
14" Dell Latitude E5430 Intel Core i5-3230M 8 GB 320 GB Built-in 8x DVD+/- Light Sensitive Webcam/Noise Cancelling Mic
Dell OptiPlex 3010 Intel Core i5-3470 8 GB 250 GB AMD Radeon HD 7470 1GB 16x DVD+/-

IT does not currently support Handheld Devices. Some devices do work better with our Exchange Email server and you can view that information on the Exchange page. IT does not offer any support on Smart Phones or Handheld Devices aside from basic Email setup.


Operating Systems

Operating System Level of Support
MacOS 10.9 (Mavericks)
Recommended
MacOS 10.8 (Mountain Lion)
Recommended
MacOS 10.7 (Lion)
Supported
MacOS 10.6 (Snow Leopard)
Supported
MacOS 10.5 and older
Not Supported
Operating System Version Level of Support
Windows 7 Recommended
Windows 8 Supported
Windows XP Not Supported

People using Unix systems (including all variants of Unix, Linux, Solaris, etc.) must demonstrate administrative competence and responsibility. Support will be offered on a case by case basis. IT reserves the right to perform periodic security audits of any Unix computer on campus, and terminate network access if/when security becomes a problem.

Improperly configured Unix-based computers present a substantial security hazard for the entire campus.