TO: Campus Community
FR: Jaime Russell, Senior Director of Enterprise Applications
CC: David Chun, Chief Information Officer
Downtime
MySSU and MyHR will be unavailable starting at 4:00 pm on Saturday, October 15. We expect both systems to be available by 8:00 am on Monday, October 17.We are installing an upgrade to create a new navigation experience in MySSU ("Fluid"). The new look and feel will be a change for all users (applicants, students, advisors, faculty, and staff). Everyone will still access MySSU through the tile on the Online Services page. While some parts of MyHR will also be updated, it will not look any different than the current MyHR. Each user will maintain their current access and saved favorites.
Resources
Self Help
Check out the MySSU Fluid Navigation website to see samples of the new layout, answers to frequently asked questions, and other other helpful tools (why the change, what's different, known issues, where to find additional help, etc). In addition, we created a short video walkthrough to demonstrate the new functionality.
Drop-In Live Support Oct. 17-19
During the first three days after the upgrade is applied (Monday, October 17 - Wednesday, October 19), you can drop by the Enterprise Applications MySSU Fluid Navigation Drop-In Support Zoom Room between 8:00 am and 4:00 pm to get expert support on any issues you may encounter.
What: MySSU Fluid Navigation Drop-In Support
When: Monday, October 17th, Tuesday, October 18th, and Wednesday, October 19th
between 8:00 am and 4:00 pm
Where: Enterprise Applications Zoom Room.
Click the link above to join the zoom room if you need help. You will be placed in a waiting room upon entry; please be patient until the host lets you in.