The ultimate goal for any business is to be efficient, reduce waste, increase revenue, and meet the needs of the customer. This 10-week Process Improvement Management Certificate program comprises the most beneficial business process improvement methods and tools utilized in many industries. The course provides a practical overview of the methodology and framework in lean and change management principles with an emphasis in business efficiency and productivity. The class will cover the theory of lean process improvement and incorporate hands on exercises to help you analyze business processes and workflows as well as business performance and standards for a positive customer experience. The skills you gain in class will be beneficial for all types of organizations, from HR Management, to manufacturing, IT, finance, construction, and healthcare.
