Learning With Moodle

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Moodle FAQ

The IT Help Desk is the service point for student who need technical support for Moodle. Many of the questions and common problems are covered in this FAQ.

1. Where Do I Get Moodle Support?

If you have problems using Moodle, please contact the Help Desk at 664-4357. Or click the big red button to the right and fill out the Student Moodle Support Request form. Help Desk staff will respond as quickly as possible.

2. What's Moodle?

Moodle is SSU's Learning Management System (LMS). Many SSU faculty use Moodle to enhance their face-to-face courses, or to provide fully online courses. Moodle is the place where many faculty post course syllabi, host class discussions, post assignment details, and link to a variety of instructional materials.

3. Does My Course Use Moodle?

All official University courses have a Moodle course shell. Faculty who wish to use Moodle with their students will activate the Moodle course, upload content to it, and open it to enrolled students.

If you don't see a Moodle course in your "My Courses" block in Moodle, it means either:

  • You aren't officially enrolled in the course (check your MySSU enrollment info), OR
  • Your teacher has not activated the course for student use (ask your teacher if he/she is using Moodle).

4. Am I Enrolled In Moodle Courses?

If you're a student enrolled in courses at SSU, YES! When you register for a course in Peoplesoft (aka MySSU or CMS), your enrollment is automatically pushed to the Moodle server. IT updates Moodle enrollment at least once per day, so if you add a course in MySSU today, you should show up in the Moodle course tomorrow.

5. How Do I Access My Moodle Courses?

  1. Login to Online Services (Notice the Login link at the top of this page, and many other University pages).
  2. Click the Moodle link. When you get to the Moodle front page, you'll see your list of courses in the right column in the "My Courses" block.
  3. Click any of those links to access your Moodle courses.

6. Help! I'm Having Trouble Logging Into Moodle!

If you're a new student and just registered for classes today, your Moodle account isn't ready for you. Try again tomorrow. Then contact the Help Desk if you still can't log in to Moodle.

7. I can get into Moodle, but I don't I see my course, or some of my courses are missing. What's up?

If you don't see a specific Moodle course in your "My Courses" block in Moodle, it almost always means either:

  • You aren't officially enrolled in the course (check your MySSU enrollment info), OR
  • Your teacher has not activated the course for student use (ask your teacher if he/she is using Moodle).

Not all faculty choose to use Moodle, and some faculty use Moodle only with some of their courses. If you like Moodle, and want your instructors to use it, tell them so. We've had many faculty start using Moodle due to student demands.

If your instructor says you should be able to access a Moodle course, and you don't see it in your list, something may have gone wrong. Speak with your instructor about this, then contact the Help Desk if the instructor can't resolve the problem.

If you just enrolled in the course in MySSU today, you should be able to access the course tomorrow. Moodle course enrollment is updated nightly.

8. I'm Having Problems Uploading a File in Moodle.

There are two ways to upload a file.

Drag and Drop:
Moodle has a drag and drop upload area - just drag the file from your computer desktop to the upload area in the Moodle activity. Wait a few moments (how long depends on the size of your file), and then the file name will appear in the upload area. Once you fill out any other required fields for that activity and click Save Changes, your file will be submitted.
File Picker:
Click the Add button. When you see the list of repositories (places where you might keep files), click Upload a file > Choose File, and navigate through your computer files to locate and select your file. Then click Upload this file.

Please Note: Older versions of Internet Explorer can't use the Drag and Drop function. People who can't use AJAX in their web browsers will also have problems with drag and drop but should be able to use the File Picker.

Uploading a file to assignments

9. I'm Having Problems Viewing or Downloading a PDF.

If you can't view or download a PDF your teacher has posted in Moodle:

  • Try a different web browser - sometimes the setting in a web browser is incompatible, and the easiest "fix" is to use a different browser. Make sure the browser you're using meets the Technical Requirements listed below.
  • Check your Downloads folder - it may be you have already downloaded the PDF, and just need to open it.
  • Make sure your Adobe Acrobat plugin is up to date.
  • Verify with your teacher or fellow students that the PDF link works for them.

If none of those resolve the problem, contact the IT Help Desk for assistance.

10. OMG, I just spent an hour composing a forum message (essay quiz, online text assingment or wiki), and when I clicked the submit button all my work disappeared! What happened? Can I get the work back?

This sounds like your network session or Moodle session timed out.

  • Your network session can time out if you are on a single Moodle page for a long period of time without sending or receiving data. If you're on campus, and using WiFi network, make sure you're using SSU-SECURE.
  • Your Moodle session can time out if you are inactive in Moodle (moving from page to page) for 2 hours or more. Typing for long periods of time in an edit form does not count as session activity.

Unfortunately, there is no way to capture and restore the lost work.

To avoid this type of loss in the future:

  • Compose all lengthy messages or assignments in MS Word or some other word processor, then copy/paste into Moodle when it's ready.
  • If you compose something lengthy directly in Moodle, select all your text and copy and paste it to a text editor or email message before clicking the Moodle submit button.

11. Why don't I have access to a specific quiz or other resource?

Some activities and resources in Moodle have availability or due dates associated with them. Your teacher may use those to manage when students use those items. If you think you should have access to something in the course that you don't, contact your teacher directly.

12. What Are the Technical Requirements For Moodle?

  • Minimum browser:
    • Firefox 4
    • Internet Explorer 8 (IE 10+ required for drag and drop of files from outside the browser into Moodle)
    • Safari 5
    • Google Chrome 11
    • Opera 9
  • You will need to have Javascript enabled.
  • You should have common plugins installed. See the SSU Plugins page for download links.
    • Quicktime Player
    • Acrobat Reader
    • Flash Player
    • Java
    • If your instructor uses other types of rich media, you may need other plugins
  • Microsoft Office, Google Docs, or other word processing and spreadsheet applications.

Some features in Moodle may work better with some browsers than with others. It's not a bad idea to have more than one browser installed on your computer, and you should become familiar with using both (though not necessarily simultaneously).

13. Is There Moodle Training for Students?

SSU has subscribed to Lynda.com's video training series, "Moodle 2 Essentials for Students." These videos are broken into short clips, covering topics such as:

  • Viewing documents
  • Contributing to discussion forums
  • Completing text assignments
  • Uploading attachments to assignments
  • Taking an online quiz
  • Checking grades

To access the training videos, use your Seawolf ID to login to Moodle 2 Essentials. Quicktime is required.