Voice Over IP (VoIP)

Frequently Asked Questions

  1. How often does my voice portal password expire?
  2. What is the procedure for moving locations and keeping the same phone number?
  3. Will any VoIP phone work on campus?
  4. What can I request through the Help Desk?
  5. How do I make long distance calls?
  6. What do I do if my phone or computer is not working?
  7. What should I do with my old phone?
  8. Which model phone do I have?
  9. How do I transfer a call directly to voicemail?

How often does my voice portal password expire?

Passwords for your voice portal (voicemail) expire every 60 days. This time frame is set by the host and we cannot change it. We have asked! When your voice portal password expires, the next time you login to check your voicemail you will be prompted to change your password. If you have forgotten your password or need assistance, call the IT Help Desk and they will be happy to help you.

What is the procedure for moving locations and keeping the same phone number?

Moving your phone and keeping the same extension is an easy process. The main thing you need to do is contact the IT Help Desk ahead of time. The information you will need to provide is:

  • Jack number you are moving your phone to
  • Jack number you are moving your phone from; optional but helpful
  • Five digit extension of the phone you are moving
  • Your name

Please give as much lead time as you can. Networking may need to do some behind the scenes work before your new phone location is active.

Will any VoIP phone work on campus?

Currently IT supports Cisco SPA504G and SPA508G IP Phones. Since network configuration changes are necessary for VoIP phones to function, IT will need to be informed of any new VoIP phones.

What can I request through the Help Desk?

  • Display name changes
  • Voicemail password resets
  • Enabling or disabling email notifications when receiving voicemail
  • Change the number of rings before your phone goes to voicemail
  • Enabling call forwarding for people who left campus prior to turning it on themselves

How do I make long distance calls?

  • All local and long distance calls are included in the monthly flat rate charge, however, international calls (Canada, Mexico, and the rest of the world) are billed separately.
  • You will no longer need to dial 9-1 before long distance calls.
  • If you had international calling privileges under the previous phone system, you will be assigned an access code to make international calls.
  • This access code will be used to identify billing charges, so please do not share it with others.
  • If you would like to add international calling to an extension, an access code can be requested from IT at an additional cost on the line.

What do I do if my phone or computer is not working?

The network connection for your computer is passed through your phone. Consequently if your phone is disconnected or the power is unplugged you will not have an active network connection on your computer.

What should I do with my old phone?

Once your VoIP phone is fully activated, your existing phone will no longer work. You may bring it to the IT Help Desk for donation or contact your department office to arrange e-waste disposal.

Which model phone do I have?

Currently IT supports Cisco SPA504G and SPA508G IP Phones. If you have a 4 line phone, you have the Cisco SPA504G. If you have an 8 line phone you have the Cisco SPA508G phone.

How do I transfer a call directly to voicemail?

To transfer a call directly to voicemail on another VoIP phone do the following:

  1. While on the call, press the xfer softkey
  2. Press *55
  3. Enter the mail box number followed by # you would like to transfer the caller to.
  4. The operator will give you a confirmation that the transfer was successful. You can hang up at any time knowing your caller has safely made it to the mailbox you entered.