Faculty and Staff Computer Refresh FAQ

  1. What is the Refresh Program?
  2. Who is eligible?
  3. How often is the refresh cycle?
  4. What are the computers offered?
  5. What are the specifications of the computers being offered?
  6. What if I want something that is not on the option list?
  7. What if I want to add upgrades to my computer choice?
  8. Can I keep my old computer as well as receive a new one?
  9. Who do I contact with questions regarding the Refresh program?

What is the Refresh program?

The Refresh program is an IT run project that provides brand new laptops and desktops for eligible staff and faculty.

Who is eligible?

Full time staff and full time tenure track faculty are eligible for the Refresh program.

How often is the refresh cycle?

The typical refresh cycle is every four to five years. The age of your computer, noted by its university property number, determines whether you are due for refresh.

What are the computers offered?

Faculty have a choice of either a Windows based PC or an Apple. Both options come with a desktop and laptop option.

Staff generally are provided with a Windows desktop computer, although a Windows laptop could be made available after consultation with IT.

What are the specifications of the computers being offered?

The standard confirguation information is available at Hardware and Software.

What if I want something that is not on the option list?

The computer options are designed and specced to provide a robust computing platform that will remain viable for the life of the refresh cycle. These standardized configurations are a necessity in order to make the Refresh program economically viable. We are receiving significant price reductions when purchasing large volumes of a standard system. While we realize that there are employees for whom these configurations may not meet their computing needs, they will meet the needs of the vast majority. If you have computing needs that exceed the abilities of the standard systems provided by the Refresh program, you may wish to work directly with your deparment in order to purchase a system that will meet your needs.

What if I want to add upgrades to my computer choices?

If you have upgrades you wish to add to your new computer you are free to do so after the computer has been delivered to you. Although the upgrades need to be purchased by your department, we will assist you with the installation requirements. Contact us for consultation prior to purchasing any upgrades so we can ensure you are getting what you need.

Can I keep my old computer as well as receive a new one?

No, your old computer must be turned in. Your old computers are evaluated and if they are still viable and supportable systems, they are redistributed. Many of these go to part time faculty who are not eligible for the Refresh program. We also distribute these computers to departments to improve the overall quality of department (non-IT) labs across campus, amongst a variety of other needs.

Who can I contact with questions regarding the Refresh program?

Contact the IT Help Desk by phone, email, or in person.