Report Problems Early
We encourage all residents to monitor their living environment and make a maintenance request if something is damaged or broken in your suite/apartment. Failure to submit a work request for something that leads to greater damaged may be considered negligence. This can mean additional charges applied to the student's account.
To report a maintenance issue, residents can call Seawolf Service Center on their maintenance line at (707) 664-4021 or stop by their office located on the first floor of Salazar Hall. Seawolf Service Center will then submit a work request to Facilities Management staff who will respond to the issue. Students should receive a work order number so they can follow up with their requests later if the problem has not been fixed.
By placing a maintenance request, you are giving Facilities Management the right to enter the residence without someone being present. Facilties will knock first before entering. Barring any unforeseen circumstances, work request will be completed within two business days. Work will not commence prior to 10 am; unless there is an emergency repair needed like a plumbing issue. More information about maintenance tips is available as a publication online.
Damages and Repairs
Residents are financially responsible for any damages or excessive cleeaning in your living space during the academic year and after you move out of the Residential Community. It is important to record any pre-existing damages on the online Room Condition form to prevent you from being charged. The link to this form is provided to each resident upon moving in or changing rooms. Damage costs are based on labor and materials and are subject to change. Below is an estimation of some of the most common damages.
|Door replacement||Any crack, hole or sign of wood damage to any door. Do not patch any door yourself.||$190|
|Bedroom Closet Doors||Any crack, hole or sign of wood damage to any door. Facilities Management will replace the doors as a pair (2).||$290|
|Rehanging the Closet Doors||If the closet doors are removed from their guide track, Facilities Management will need to rehang them. If you try to rehang them, you risk damaging the door and the wall.||$25|
|Patching a wall||Any hole, dent, gouge to a wall or ceiling that causes damage to sheetroock. Do not patch any walls by yourself. You will still be charged.||$20-$80 per hole depending on size|
|Window Screen Replacement||Any tear in screen or damage to the frame. This includes if the window screen is missing or stolen.||$30 per window screen|
|Window Blinds||Any tear in blind slats, bent slats, or blinds not functioning properly.||$50 per set of blinds|
|Excessive cleaning or trash removal||Excessive cleaning needed in any area of the residence as notes by room inspection.||Starts at $30 per room|
|Mailbox key||If you order a replacement mailbox key during the school year or do not return key upon vacating the Residential Community.||$25|
|Smoke Detectors||Tampering with smoke detectors is a life safety issue. Residents found covering or tampering with life safety devices will be subject to judicial sanctions. Tampered or covered smoke detectors will require a device inspection by Facilities Management at the expense of the resident.||$50 plus|
Facilities Management, Housing Services, and Residential Life work jointly to reduce pest infestations. Pest infestations are often caused by a lack of cleanliness; however, some are not. One of the University's goal is to provide an integrated pest management method that is cost effective and minimizes pesticide risks to students and the environment. This method requires the resident to file a pest work request. Click here for more information about SSU's Pest Managment and Treatment Options.
Computer and Phone Assistance
Residents call Information Technology Help Desk at (707) 664-4357 to receive assistance with their computers and the University phone and internet networks.
Access Cards and Mailbox Keys
Students use their Seawolf ID card to gain access to their apartment/suite and bedrooms. If a student is locked out they can visit any one of the three Residential Card Kiosks to receive a 3-day temporary card. If for some reason the kiosks are not working, a student can come to the Housing Office located in Zinfandel to receive a temporary lock-out card. If it's after hours or on the weekends they will need to go to the closest Service Desk or contact the on-call CSA.
Lost mailbox keys will need to be reported and ordered through Seawolf Service Center at (707) 664-4021. Replacement keys are a non-refundable fee of $25.00 and billed directly to the student's account.