Using Applicant Self Service and Seawolf Email

Applicants to Sonoma State University who are applying for financial aid must use Self Service to view their documentation requirements, called your To Do List. Admitted students will also use Self Service to view their financial aid awards once they are available.

Applicant Self Service

What is Applicant Self Service?

Applicant Self Service provides the information you need regarding your:

Please note that there is a processing period of 4 weeks after you’ve submitted your admission application for Fall before your Self Service information will be available. For Spring applications, the processing period is 2 weeks.

The Financial Aid Office sends an email to your personal email address on file with SSU when there is information to view regarding your financial aid To Do List or financial aid awards in Self Service. If you are admitted and become eligible to register, you will receive a Seawolf Email address, which will become the only email address we use to contact you at that time. For continuing SSU students, the Financial Aid Office exclusively uses the Seawolf Email for official communications.

How Do I Start Using Applicant Self Service?

First obtain your Seawolf User ID and set your password by using the SSU Online Services — Obtain UserID & Password web page. Instructions for the page are:

  1. Click the "Obtain Password" button to be directed to the SSU Online Services — PIN Master web page. Enter the personal information requested and submit.
  2. The next screen will ask you to set up your personal password hints. Once you have selected your questions and entered your answers, click the "Submit Password Hints and Continue" button to proceed.
  3. Read and agree to the Acceptable Use Policy by checking the box at the bottom of the page and clicking the "I Agree" button.
  4. The next page provides your Seawolf User ID and allows you to set up your password.

Once you have your Seawolf User ID and password, the log in page for Applicant Self Service is SSU Online Services. To begin, the instructions are:

  1. At the SSU Online Services web page enter your Seawolf User ID and password.
  2. If the next page has the message, "Welcome to SSU Online Services," and one or more buttons in the "Connect" box on the left, then follow the Log In Instructions below. If you receive an error message instead, such as "Incorrect Password" or "No Such User," follow the Get Help Instructions below.
Log In Instructions
  1. Click the "MySSU" button.
  2. The next page may require you to enter your Seawolf User ID and password again.
  3. Once you are logged in, click on "Self Service," then "Campus Personal Information," and "To Do List."
  4. Click on each "Financial Aid" item for information about your To Do List.
Get Help Instructions

  1. Try again if you think you entered your password or Seawolf User ID incorrectly. Follow the instructions on the Error pages.

  2. If you continue to have a problem, contact the SSU IT Help Desk by phone at (707)664-4357, or by email at helpdesk@sonoma.edu.

Please make sure to check your Self Service account regularly for the current status of your documents and required due dates. When your financial aid awards are available, you will view them through Self Service.

Seawolf Email

Seawolf Email addresses are generally created once you have paid your Enrollment Reservation Deposit and are permitted to register (matriculated). Once an SSU Email address is created, all your future notifications will be sent there. You will know you have a Seawolf Email address when you are able to access the Seawolf Email button located on the SSU Online Services menu after log in. It is your responsibility to check your Seawolf Email regularly for important notifications.

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