Frequently Asked Questions (FAQ's)

Applicant Questions:

  1. How do I find out what jobs are available at Sonoma State University?

  2. How do I apply for a job at Sonoma State University?

  3. What materials will I need before I apply?

  4. Does Sonoma State University accept paper applications?

  5. Can I fax, mail or email my application and resume?

  6. I would like to apply for multiple positions on campus. May I submit one application for all?

  7. Do I have to fill out all portions of the application if I attach a resume?

  8. Can I partially complete my application and finish completing it later?

  9. Will you consider my application for other positions that are available at Sonoma State University?

  10. When is my application due?

  11. How do I include a resume, cover letter or other document(s) with my application?

  12. How do I customize my application for each job?

  13. How can I add formatted text to my job application?

  14. How can I spell check the documents I have typed into my job application?

  15. What if I have attached the wrong document to my application?

  16. How do I know that you have received my application?

  17. Can I complete an application even though I am not applying for a specific posted job vacancy?

  18. What do "first review" and "open until filled" mean?

  19. How long after I apply might I be called for an interview?

  20. How do I check on the status of a position?

  21. When will my references be checked?

  22. How do I log in for the first time as an external applicant?

  23. How do I login for the first time as an internal applicant?

  24. Who is considered an external applicant?

  25. Who is considered an internal applicant?

  26. How can I view more information about one of the job titles listed?

  27. I'll be in your area, may I stop by for an interview?

  28. Is there someone I can call in the hiring department for an update on the process?

  29. Will you keep my application on file for a future position?

  30. Will I be notified once a position has been filled?

Technical Questions:

  1. I am an external applicant. How do I change my password?

  2. I am an external applicant and I forgot my password. What do I do?

  3. I am an external applicant and I forgot my user name. What do I do?

  4. When I try to access the application, I get an error message that will not allow me to see the page. What can I do?

  5. What type of document or file format can I upload or attach to my job application?

  6. Is the system available 24/7?

  7. What if I am having trouble logging into this site?

  8. What type of web browser is compatible with this site?

  9. Can I be "timed out" applying for a job?

  10. How do I know entering data is secure through this site?

  11. Can I run multiple sessions of Internet Explorer or other type of browser while completing my job application?

  12. My application is not listed in "My Career Tools."


Miscellaneous Questions:

  1. What if I am interested in a faculty position?



Answers:

How do I find out what jobs are available at Sonoma State University?

Job postings for vacant positions at SSU are available 24 hours a day at http://www.sonoma.edu/jobs/job_opportunities.html on any computer with internet access. Position vacancies found online include managers, senior administrators and staff.

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How do I apply for a job at Sonoma State University?

You must first complete an online application at INSERT NEW LINK on any computer with internet access. A resume may be attached to the application, but is not required for every position. Please see the job posting for specific requirements.

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What materials will I need before I apply?

You will be asked to provide information such as your name, address, phone number, email address, and education, and employment history. It is helpful to have this information immediately accessible before you begin the application. The system will automatically time you out after 45 minutes if there is no activity..

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Does Sonoma State University accept paper applications?

No. All applications and application attachments for staff and management positions must be submitted through our online recruitment process in PeopleSoft.

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Can I fax, mail or email my application and resume?

Unfortunately, we no longer accept applications via fax, mail or email. If you do not have access to a computer or web to apply for open positions, most public libraries have computers with internet capability for public use. If you have difficulty finding internet or computer access or if you need assistance with our online process, please contact Employee Services at 707-664-2166.

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I would like to apply for multiple positions on campus. May I submit one application for all? 

No. A completed employment application is required for each desired position. Be sure to review your information before submitting each application. For ease of entry, online details (e.g. work experience, education, etc.) with the exceptions of your answers to the Application Questionnaire will be retained and carried over to your application the next time you apply. You may attach a different resume and cover letter to the application each time you apply.

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Do I have to fill out all portions of the application if I attach a resume?

Yes.  In order to receive full consideration you need to completely fill out each section of the application, even if you attach a resume.

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Can I partially complete my application and finish completing it later?

Yes. You may complete parts of the application process and come back to it later. You must click SAVE FOR LATER to save the information you have entered.

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Will you consider my application for other positions that are available at Sonoma State University?

No. You will only be considered for the position(s) for which you submit an application. If you would like to be considered for other available positions, you will need to submit your application for each position.

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When is my application due?

All applications must be submitted via the online application no later than midnight PST on the closing date for the position. Applications cannot be submitted after a closing date has passed. Application deadlines or review dates are on each job posting.

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How do I include a resume and cover letter with my application?

When you apply for a job, you will be asked if you are applying with a resume. Once you select this option, you will be prompted to attach your resume. Please add your cover letter as the first page of your resume and attach as one document.

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How do I customize my application for each job?

Each time you apply you can have a unique application, resume, and cover letter. After selecting "Apply now", complete and/or review all information on your application. For ease of entry, online details (e.g. work experience, education, etc.) will be retained and carried over to your application the next time you apply.

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How can I add formatted text to my job application ?

If you cut and paste text that has special formatting such as bullets, hyphens, and other characters into the application, the formatted text may convert to questions marks or other odd characters in the system.

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How do I spell check the documents I have typed into my job application?

The spell check feature is available in all long text fields in the system. Each time you see the symbol INSERT SYMBOL you can spell check the text that has been entered or pasted into a field.

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What if I have attached the wrong document to my application?

Once you have attached your resume and submitted your application, you may not change or delete the document. If you have attached the wrong document or failed to attach a document, please email the correct document, including your name, the job title, and the job opening ID number to human.resources@sonoma.edu.

Please note: Documents cannot be added to applications once the filing deadline has past.

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How do I know that you have received my application?

After you submit your application, you will receive a confirmation email from human.resources@sonoma.edu. If you do not receive a confirmation email within several hours, check your spam or junk folder. Some email accounts read generated emails and spam and filter them out of your inbox.

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Can I complete an application even though I am not applying for a specific posted job vacancy?

No. We only accept applications for open job postings. Prior to applying for a job, each prospective applicant can create a profile that will reduce the amount of data entry when you actually do apply for an open position.

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What do "first review" and "open until filled" mean?

If the department does not find a suitable candidate among those who applied by the first review date, applications received after that date will be considered. This explains why a position may still be posted on our web site even though the "first review" date has passed.

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How long after I apply might I be called for an interview ?

The department conducting the search will contact applicants directly if they are selected for an interview. The screening process typically includes a three to six week review and selection period after the filing deadline. Only those candidates selected for an interview will be contacted.

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How do I check on the the status of a position?

Jobs are removed once the filing deadline has past or the position has been filled.

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When will my reference be checked?

References are generally checked after the interview process.

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How do I login for the first time as an external applicant?

External applicants will create a user name and password during new user registration. See the External Applicant User Guide for detailed steps.

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How do I login for the first time as an internal applicant?

Internal applicants will use their existing Seawolf ID login information to log into the system. See the Internal Applicant User Guide for detailed steps.

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Who is considered an external applicant?

An external applicant in an individual who is not Not currently employed in a staff or faculty position, a student employee, an Instructional Student Assistant, Teaching Assistant, or Graduate Assistant

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Who is considered an internal applicant?

An internal applicant in an individual who is currently employed in a staff or faculty position at Sonoma State University.

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How can I view more information about one of the job titles listed ?

Click on the job title to view a description of the position.

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I'll be in your area, may I stop by for an interview?

If you are chosen for an interview, the hiring department will contact you directly to schedule and interview. You may note your availability in your cover letter.

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Is there someone I can call in the hiring department for an update on the process?

You may email human.resources@sonoma.edu for an update.

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Will you keep my application on file for a future position?

We only accept applications for posted jobs and do not keep applications "on file" .

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Will I be notified once a position has been filled?

If you submitted your application prior to the first review date or filing deadline, you will receive an email once the position is filled.

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I am an external applicant. How do I change my password?

Log in using the External Applicants link

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I am an external applicant and I forgot my password. What do I do?

Click the External Applicants link

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I am an external applicant and I forgot my user name. What do I do?

Click the External Applicants link

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When I try to access the application, I get an error message that will not allow me to see the page. What can I do?

First, we recommend that you access the application using Internet Explorer. Second, try closing all of your web browser sessions and then opening it again. Upon re-opening your browser, please delete your temporary internet files and cookies. To delete your temporary internet files and cookies, click on "Tools" in your browser's toolbar. Next click "Internet Options". In the "Temporary Internet Files" section, click "Delete Cookies" and "Delete Files". After you have completed these tasks, you should be able to access the application. If you still cannot access the application, please contact Employee Services at human.resources@sonoma.edu or (707) 664-2166.

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What type of document or file format can I upload or attach to my job application?

The document must have an extension of "doc", "docx", "pdf", "rtf", or "txt". If you upload or attach any other type of document, we may not be able to open your document.

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Is the system available 24/7?

As a general rule, the system is available 24 hours a day, 7 days a week.

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What if I am having trouble logging into this site?

If you have problems logging in to Sonoma State University's job opportunities web site, please email human.resources@sonoma.edu or call (707) 664-2166.

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What type of web browser is compatible with this site?

Sonoma State University's job opportunities web site is designed to run in a web browser over the internet. We recommend Microsoft Internet Explorer 5 or higher, Netscape Communicator 6 or higher or Mozilla Firefox 1.5 or higher. Also, under your browser internet option, you need to have cookies and Javascript enabled and pop-up blockers disabled.

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Can I be "timed out" applying for a job?

The system will automatically time you out after 45 minutes if there is no activity.

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How do I know the data I am entering is secure through this site?

All data submitted via this site is secure and encrypted using Secure Socket Layer (SSL) technology. SSL protects all information as it crosses the internet.

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Can I run multiple sessions of Internet Explorer or another type of web browser while completing my job application?

We recommend that you limit your web browser session to one.

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What if I am interested in a faculty position?

If you are interested in a faculty position, you can view current postings by visiting the Faculty Affairs web site http://www.sonoma.edu/aa/fa/employment.shtml.

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What if I am interested in a faculty position?

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My application is not listed in "My Career Tools."

If your application is not listed in "My Career Tools," please clear your cache and reapply. Instructions on how to clear your cache are available at http://www.sonoma.edu/cms/docs/deleting_browser_history.pdf.

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